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Learn more about our revised in-office safety policies in response to the COVID-19 outbreak. Learn more

Frequently Asked Questions

How do I confirm/cancel/reschedule an appointment?

We will send you an appointment confirmation message starting 5 days prior to your appointment. You may respond to those messages to confirm or request to cancel or reschedule your appointment. You can also call us at 212-283-3000 or text us at (646) 558-6696 to confirm your appointment.


Are you open? Which offices are open? Which are closed?

Most of our offices are now open. We are offering both in person appointments and video visits in case your preferred office is not currently open. Please visit our locations page for a complete list of our office locations.


Are there new safety procedures at the office in response to the COVID-19 outbreak?

Yes, we have put many different new safety measures in place to protect our staff and patients during the COVID-19 outbreak. Some of these safety precautions include:

  • Touchless/virtual check-in process- collecting registration forms, insurance, medical history and copay virtually
  • Express check-out to minimize in office exposure
  • Required masks for all staff and patients entering
  • Adjusted provider schedules to minimize the number of people in the office at a time and allow for routine cleaning of rooms and office in between patients

Please visit our safety page to see all of the new precautions in place.


How do I get my prescription filled or refilled?

Contact your pharmacy and request an electronic refill. Allow three business days for your refill request to be completed. For other prescription-related inquires text us at (646) 558-6696.


How do I get in touch with my provider?

Text us at (646) 558-6696 and we will relay your message to your provider. You can also email your provider directly through your patient portal


How do I pay my bill?

You can pay online.
If you live in New York:
If you live in New Jersey:
If you live in Pennsylvania:


How do I get into the patient portal?

To access the patient portal, lease follow this link:
You should have received an email with a link to activate your portal and set your password.
If you have not received an email to activate, text us at (646) 558-6696, and we will send you an activation link along with your username and password.


How much do your services cost?

Out of pocket treatment costs, both medical and cosmetic, vary and depend on the type of procedure you are interested in. Please book a cosmetic consultation with one of our providers so we can determine the right treatment for you. You can inquire about pricing when you schedule your appointment.


I left a message, but no one called me back. What can I do?

Our wait times are longer than usual due to extremely high call volume. Text us at (646) 558-6696 for a quicker response.


How do I find out the hours, locations and directions for a specific office?

Please visit our locations page to view the specific hours of operation, locations and directions for our offices.


How do I know if my provider is still with the practice?

Please visit our providers page to view a list of all our current providers.


How can I check my provider’s available schedule?

Please visit our providers page and click on your provider’s photo. You will be taken to a page that has a direct link to their schedule on ZocDoc.


How do I know if an office location is handicapped accessible?

Please call us at 844-DERM-DOC or text us at (646) 558-6696 for information on which clinics are handicapped accessible.


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