Frequently Asked Questions
How do I confirm/cancel/reschedule an appointment?
We will send you an appointment confirmation message starting 5 days prior to your appointment. You may respond to those messages to confirm or request to cancel or reschedule your appointment. You can also call us at 212-283-3000 or text us at (646)558-6696 to confirm your appointment.
How do I find out the hours, locations and directions for a specific office?
Please visit our locations page to view the specific hours of operation, locations and directions for our offices.
What are the safety protocols in your offices?
Please visit our safety page to view our in-office safety procedures.
How do I get my prescription filled or refilled?
Contact your pharmacy and request an electronic refill. Allow three business days for your refill request to be completed. For other prescription-related inquires text us at (646) 558-6696.
How do I get in touch with my provider?
Text us at (646) 558-6696 and we will relay your message to your provider. You can also email your provider directly through your patient portal
How do I pay my bill?
You can pay online here.
How do I get into the patient portal?
To access the patient portal, lease follow this link: https://schweigerderm.ema.md/ema/PatientLogin.action
You should have received an email with a link to activate your portal and set your password.
If you have not received an email to activate, text us at (646) 558-6696, and we will send you an activation link along with your username and password.
How much do your services cost?
Out of pocket treatment costs, both medical and cosmetic, vary and depend on the type of procedure you are interested in. Please book a cosmetic consultation with one of our providers so we can determine the right treatment for you. You can inquire about pricing when you schedule your appointment.
I left a message, but no one called me back. What can I do?
Our wait times are longer than usual due to extremely high call volume. Text us at (646) 558-6696 for a quicker response.
How do I know if my provider is still with the practice?
Please visit our providers page to view a list of all our current providers.
How can I check my provider’s available schedule?
Please visit our providers page and click on your provider’s photo. You will be taken to a page that has a direct link to their schedule on ZocDoc.
How do I know if an office location is handicapped accessible?
Please call us at 844-DERM-DOC or text us at (646) 558-6696 for information on which clinics are handicapped accessible.